In India, Many companies offer national and international Call center jobs and it's increasing over the years, with many companies outsourcing their customer service operations to different top-tier countries like the United States, UK, and Canada. As such, many job seekers are interested in knowing how much they can expect to earn in this field. In this article, we will explore the average salaries for call center agents and representatives in India.
According to recent data from Payscale and Glassdoor, the median salary for a call center agent in India is around ₹196k per year, with the highest earners taking home up to ₹399k per year. Meanwhile, call center representatives earn an average of ₹14,903 per month, with some making as much as ₹28,184 per month. However, it's worth noting that salaries can vary depending on factors such as experience, location, and the specific company you work for.
Average Salary for Call Center Jobs in India
As we explore the world of call center jobs in India, it's important to take a look at the average salary range for these positions. According to our research, the average salary for a call center representative in India is ₹14,903 per month. However, this number can vary greatly depending on a variety of factors.
Salary Range for Call Center Jobs in India
The salary range for call center jobs in India can vary widely depending on a number of factors, including the type of call center, the location, and the level of experience of the employee. Here is a breakdown of the salary range for call center jobs in India:
- Base Salary: ₹120k - ₹503k
- Bonus: ₹5k - ₹99k
- Profit Sharing: ₹0 - ₹65k
- Total Pay: ₹119k - ₹536k
It's important to note that these numbers are averages and may not reflect the actual salary range for every call center job in India.
Check out: Latest Glassdoor Salary Graph
Factors Affecting Salary for Call Center Jobs in India
There are several factors that can affect the salary for call center jobs in India. One of the biggest factors is the location of the call center. Call centers located in larger cities tend to pay higher salaries than those located in smaller towns or rural areas.
Another factor that can affect salary is the level of experience of the employee. Those with more experience in the call center industry may be able to command higher salaries than those who are just starting out.
Finally, the type of call center can also affect salary. Call centers that handle more complex or technical issues may pay higher salaries than those that handle more basic customer service inquiries.
Overall, while the average salary for call center jobs in India may be lower than in some other countries, there are still opportunities for those in the industry to earn a good living. By taking into account the various factors that can affect salary, job seekers can make informed decisions about which call center jobs to pursue.
Types of Call Center Jobs in India
When it comes to call center jobs in India, there are primarily three types of jobs: Inbound, Outbound, and Blended. Let's take a closer look at each of these types:
Inbound Call Center Jobs
Inbound call center jobs are those where the agent receives calls from customers who have specific queries, complaints, or issues. These calls can be related to product support, billing, or technical support. The main goal of an inbound call center is to provide solutions to customers' problems and ensure customer satisfaction.
Some of the common job roles in inbound call centers include customer service representatives, technical support representatives, and billing representatives. The salary for these jobs ranges from INR 116k to INR 519k per annum, depending on experience and skills.
Outbound Call Center Jobs
Outbound call center jobs are those where the agent makes calls to customers for various reasons, such as telemarketing, surveying, and lead generation. The main goal of an outbound call center is to persuade customers to buy a product or service, or to gather information from them.
Some of the common job roles in outbound call centers include telemarketers, market research analysts, and sales representatives. The salary for these jobs ranges from INR 118k to INR 931k per annum, depending on experience and skills.
Blended Call Center Jobs
Blended call center jobs are those where the agent handles both inbound and outbound calls. The main goal of a blended call center is to provide a seamless customer experience by handling both incoming and outgoing calls.
Some of the common job roles in blended call centers include blended support representatives, blended sales representatives, and blended customer service representatives. The salary for these jobs ranges from INR 126k to INR 519k per annum, depending on experience and skills.
Conclusion
Overall, call center jobs in India can be a lucrative career choice for those with excellent communication skills and a passion for customer service. With the growing demand for customer support services, there are many opportunities for individuals to grow and advance in their careers within the call center industry.
If you're considering a career in the call center industry, it's essential to research and compare different job opportunities to find the best fit for your skills and experience. We hope that this article has provided you with valuable insights into the salary ranges for call center jobs in India and has helped you make an informed decision about your career path.
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